Audit Learning Management System Menggunakan ITIL Domain Service Strategy pada Universitas XYZ

Yemima Geasela; Lili  Tresha; Christian  Hendry; Johanes Fernandes Andry

doi:10.31154/cogito.v9i2.531.292-303

Authors

Yemima Geasela Universitas Bunda Mulia
Lili Tresha Universitas Bunda Mulia
Christian Hendry Universitas Bunda Mulia
Johanes Fernandes Andry Universitas Bunda Mulia

DOI:

https://doi.org/10.31154/cogito.v9i2.531.292-303

Keywords:

ITIL V3, Learning Management System, Service Strategy

Abstract

Technology has become an important element in increasing the efficiency and effectiveness of organizations, including universities in West Jakarta. IT implementation at the University in the form of a Learning Management System (LMS) helps educational institutions achieve their vision and mission. The ITIL V3 Service Strategy implemented by the University ensures that services can be run optimally according to organizational needs. The university has succeeded in managing IT services in several subdomains well, reaching level 4 in average IT service capability, namely Managed and Measurable. However, it is important to continue to improve IT services to provide clear benefits for universities and students. An effective IT service strategy and good LMS management can increase efficiency and effectiveness in work processes, especially with access via a web browser. Universities need to keep up with the latest technological developments to continue to improve IT and LMS services. It can be understood that this provides a learning experience process that is certainly better for the academic community and increases productivity for higher education.

Author Biography

Johanes Fernandes Andry, Universitas Bunda Mulia

Associate Professor in Information System at Bunda Mulia University

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