Joshua, Salaki Reynaldo, and Tini Mogea. “Work System Framework: Analisis Inmagic Presto Dan Zendesk”. CogITo Smart Journal 5, no. 2 (December 19, 2019): 266–279. Accessed August 4, 2025. https://cogito.unklab.ac.id/index.php/cogito/article/view/177.