Liem, Andrew Tanny, Ibrena Reghuella Chrisanti, Alvin Sandag, and Dipta Divakara Pius Purwadaria. 2020. “Analisis Kepuasan Pelanggan Terhadap Pelayanan Mobile Banking PT. Bank XYZ Wilayah Airmadidi Menggunakan E-Servqual”. CogITo Smart Journal 6 (2):229-38. https://doi.org/10.31154/cogito.v6i2.277.229-238.