LIEM, A. T.; CHRISANTI, I. R.; SANDAG, A.; PURWADARIA, D. D. P. Analisis Kepuasan Pelanggan Terhadap Pelayanan Mobile Banking PT. Bank XYZ Wilayah Airmadidi Menggunakan E-Servqual. CogITo Smart Journal, [S. l.], v. 6, n. 2, p. 229–238, 2020. DOI: 10.31154/cogito.v6i2.277.229-238. Disponível em: https://cogito.unklab.ac.id/index.php/cogito/article/view/277. Acesso em: 6 sep. 2025.