ADAM, S. I.; MOEDJAHEDY, J. H.; LENGKONG, O. Pengembangan IT Helpdesk Ticketing Sistem Berbasis Web di Universitas Klabat. CogITo Smart Journal, [S. l.], v. 6, n. 2, p. 217–228, 2020. DOI: 10.31154/cogito.v6i2.273.217-228. Disponível em: https://cogito.unklab.ac.id/index.php/cogito/article/view/273. Acesso em: 6 sep. 2025.