JOSHUA, S. R.; MOGEA, T. Work System Framework: Analisis Inmagic Presto dan Zendesk. CogITo Smart Journal, [S. l.], v. 5, n. 2, p. 266–279, 2019. DOI: 10.31154/cogito.v5i2.177.266-279. Disponível em: https://cogito.unklab.ac.id/index.php/cogito/article/view/177. Acesso em: 4 aug. 2025.